![]() ![]() Eventually after they missed the delivery window, again The same things we heard the previous weekend. When I was able to get someone on the phone I was informed that according to their system they were on schedule but no one at the delivery center was answering. After a week on the scheduled delivery day we called customer service asking for an ETA, I waited 30 minutes on hold, no one answered. When asked what compensation would be provided they informed us, we would not be able to discuss this until after we received the unit. Our move was posted a week without notice, we had to incur additional living expenses and vendor reschedule fees we weren’t prepared to cover for an entire week. I waited all day reserving a spot for the unit on our street and scheduled vendors that had to be rescheduled. They didn’t come, offered no explanation as to why and did not tell us until the last possible moment which took 3 phone calls initiated by myself. I called again 2 hours later and was informed that they wouldn’t be able to make it today. I called again 3 hours later, and was told they had no update but had until 8pm to deliver the unit. On the day the delivery was scheduled to our new home we hadn’t received a window of time for delivery and I was informed I would get a 1 hour notice before they showed up. In fact I thought to myself I never write reviews and I was so impressed that I was going to write a review advocating the other reviews left were wrong and they had figured out the issues with customer service and logistics. I scheduled a delivery 2 weeks in advance. I was confident that after 2 months of storage that the delivery process would be just as smooth. The pick up process with smooth, they showed up to deliver the empty storage unit and picked up the packed storage unit without issue at our starting location. The sales rep I spoke to was incredibly respectful and helpful. Went with Zippyshell due to cost for a long distance move, they were significantly (about 30%) cheaper than Pods. ![]()
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